An energetic team coached by capable management provides a working
culture in which excellence is an accepted norm. To be of use
to its customers, Molam Oilfield Supply (MOS) needs to provide
optimal service. This can be best accomplished when a dedicated
and motivated staff believes in the company's goals and puts customers
in first place.
A company's most valuable assets are its employees. In an era
in which fast desicion-making is essential, only with a nucleus
of trained managers is it possible to achieve the dynamism required.
MOS employees are trained on concepts, not on incidents. This
creates a work environment with a quickened learning curve through
which employees are able to reach innovative conclusions and apply
them independently and succesfully for the company and its partners.
Brainstorming and open communication are standard management practices.
Everyone shares in the responsibility to keep the company creative
without losing its accuracy.
An open system makes it possible for each customer to be helped
directly by a member of the team.
As personal contact is important between partners, during office
hours voice mails are not used.
For emergency requirements, an after-hours telephone contact is